Chapter 6
Organizational Information
Information is everywhere in an organization
Employees must be able to obtain and analyze the many different levels, formats, and granularities of organizational information to make decisions
Successfully collecting, compiling, sorting, and analyzing information can provide tremendous insight into how an organization is performing
Information level
:include individual, department, and enterprise
Information formats
:include document presentation, spreadsheet, and database
Information granularities
:include detail, summary, and aggregate
Transactional information
encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks
Analytical information
encompasses all organizational information, and its primary purpose is to support the performing of managerial analysis tasks
Timely information
Information that depends on the situation
Real-time information is immediate, up-to-date information
Real-time system is provides real-time information in response to query requests
Quality information
Business decisions are only as good as the quality of the information used to make the decisions
You never want to find yourself using technology to help you make a bad decision faster
Characteristics of high quality information
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